Flew with them a couple of weeks ago - admittedly a short one-hr flight.
Managed to navigate their atrocious website OK without being charged any add-ons. Got my bag into the cabin just fine, there was no rush for seats, we took off and landed on time (both ways) and there wasn't a barrage of sales from the crew. Comfy seats with adequate leg-room.
Their drinks and stuff on board is extremely expensive and a no-no. Surely O'Leary can work out that if he reduces the prices on-board, more will buy??
But other than that, no complaints whatsoever. Tidy up your website and reduce on-board prices. Not a lot to ask??
Their drinks and stuff on board is extremely expensive and a no-no. Surely O'Leary can work out that if he reduces the prices on-board, more will buy??
But other than that, no complaints whatsoever. Tidy up your website and reduce on-board prices. Not a lot to ask??
Flew with them a couple of weeks ago - admittedly a short one-hr flight.
Managed to navigate their atrocious website OK without being charged any add-ons. Got my bag into the cabin just fine, there was no rush for seats, we took off and landed on time (both ways) and there wasn't a barrage of sales from the crew. Comfy seats with adequate leg-room.
Their drinks and stuff on board is extremely expensive and a no-no. Surely O'Leary can work out that if he reduces the prices on-board, more will buy??
But other than that, no complaints whatsoever. Tidy up your website and reduce on-board prices. Not a lot to ask??
I've never found their website layout to be atrocious in any way!
People always seem to complain that once you add all the "hidden charges" up, it's often cheaper to fly with a more "reputable" airline. Sorry but in my experience that's rubbish. The route I fly regularly is nearly always cheaper with Ryanair. It also allows me to travel from an airport nearer to home.
There's occasions when easyjet are slightly cheaper but by the time I've factored in the extra distance travelling to the airport, that saving is wiped out.
I needed a cheap flight recently and ended up going for easyjet. Apart from a minor delay on the way back which was probably out of their control the service was excellent, didn't have a problem at all. Anyway, flew from Stanstead and while there got talking to one of the sales staff in Victoria's Secret duty free shop. She told me this nightmare story of her sister who flew with them and it resulted in her having to get the bus there instead. That has really put me off ever flying with them.
Ryanair has a really bad reputation and thanks to competition they don't have a monopoly on no frills cheap flights. That is the issue here
Listening to Ryanairs Mr O'Leary on TV recently failed to
encourage me to wish to fly on his airline - no matter how low his fares. However what was of far greater importance that came out in the programme was how Ryanairs a/c carry as low a fuel load as possible to legally conform with company policy. Examples were given where several Ryanair flights having been diverted to alternative airfields had just about sufficient fuel remaining for pilots to divert in the event of bad weather etc but leaving their pilots feeling less than comfortable about the fuel situation in the event of missed approaches and go arounds etc. All in the name of economiising on the costs of carrying extra fuel !
Hardly encouraging for those seeking and expecting the highest degrees of safety when boarding a Ryanair flight !
I don't know where people always get the complaints about "hidden charges", the website always breaks them down pretty much.
If Ryanair was still under Tony Ryan it would be non existent as it was failing before O'Leary took over. Stelios was already pushing all these tricks anyway.
I don't know where people always get the complaints about "hidden charges", the website always breaks them down pretty much.
If Ryanair was still under Tony Ryan it would be non existent as it was failing before O'Leary took over. Stelios was already pushing all these tricks anyway.
I've never understood this either.
For one, surely these charges are better because if you don't need these extras, then you can choose not to have them.
But the second and most important point is that booking a package holiday with Thomsons surely has these so called hidden extras to? Having looked at a package holiday recently with Thomson, you only got 15kgs of luggage free and Thomson takes it upon themselves to add 5kgs extra for each person, so you would need to take that off yourself. They also add a charge for the world care fund which you also need to take off. Then there is the extras that they charge for, extra leg room, different types of room at your hotel, in flight meals, choose your seats (you have to pay for this, but yet in the 10+ years of not paying for it, I can't remember once not being sat with my party), extra seat room, insurance and transfers.
I've flown rather cheaply to Ireland several times with Ryanair. I've never had an issue, except one that was caused by myself sleeping in and missing my plane.
They still managed to get me home too.
They're your basic no frills airline, and I don't understand why so many take exception to them.
I prefer to fly with other airlines but I wouldn't turn my nose up at a cheap Ryanair flight if I was strapped for cash.
But THERE ARE FRILLS: all that argy-bargy at the check-in about bag weights; cabin bag sizers appearing in slightly smaller dimensions just before you board the plane; the frill of having to pay through the nose to print a boarding pass; the frill of receiving rude and aggressive service from check-in to picking up your bags; the frill of scratch cards; the frill of announcements about how wonderful they are; the frill of a general air of dejectedness and cheap perfurm that pervades the whole aeroplane; and the frill of having staff who do everything they can to make you feel the pain they have to endure every day working for an airline which doesn't give a toss about them.
Give me basic human courtesy. If you're running a public-facing business, that's what you have a right to expect. You don't get it from Ryanair because their instructions from upper-level management make sure all their staff are to be as heinous as possible.
F*ck Ryanair and their attitudes. You can run a lo-cost business by staff being pleasant, kind, nice, normal, and happy to their fee-paying customers.
And, no, Ryanair never works out cheaper. If something goes wrong, you end up in the wrong airport, no transsport, and hoping your credit limit will get you back to the real world with real transport links.
Maybe its because the ordinary customers see through their cheap policy as not really being cheap at all and they get soaked in all types of add on and stealth charges by O'Leary and Ryanair.
Good to see potential customers voting with their credit cards and going to other more decent airlines who look after their customers and not treat them as cash cows to be conned.
And lets not forget how they treat their pilots and staff.
Hopefully next headline about Ryanair will be that they have gone bust.
No as that would mean job losses, what would be nice is of O'Leary sodded off and sold to someone decent or he saw the light and became a reputable bargain airline that behaved in a decent manner and did not treat his clients like cattle and purely as a cash cow , like if you change a flight and the client cannot access a printer where they are to print the new boarding card which is the airlines fault for changing the flight then don't try and charge them £30 for issuing the replacement.
On a recent t.v. programme they showed how the cabin staff are paid peanuts but have to make their money from commission by selling food and drinks and lottery tickets, and they are given targets which they have to achieve even though they are almost impossible.
I forget what happened with the pilots but one was sacked recently for blabbing to the media about Ryanair.
Cabin staff are often
i) on zero hours contracts, expected to be ready at 10 hours notice
ii) only paid when the plane is moving, not when they are cleaning or preparing the aircraft
iii) have on occasion had to pay their own bed and board abroad
iv) have to pay up to £2000 for their 'training'
v) have to pay for their uniform
vi) often employed in or from countries with a low minimum wage
vii) often paid in sterling and have to bear the conversion charges - Spanish staff are expected to set up a bank account in Gib, for instance.
viii) staff who join a Trade Union are "let go"
I needed a cheap flight recently and ended up going for easyjet. Apart from a minor delay on the way back which was probably out of their control the service was excellent, didn't have a problem at all. Anyway, flew from Stanstead and while there got talking to one of the sales staff in Victoria's Secret duty free shop. She told me this nightmare story of her sister who flew with them and it resulted in her having to get the bus there instead. That has really put me off ever flying with them.
Ryanair has a really bad reputation and thanks to competition they don't have a monopoly on no frills cheap flights. That is the issue here
easyJet are great: they do what it says on the tin, basically. Their ground-handling staff are good in all areas I've had experience in. The cabin crew are usually really on the ball and friendly, and they really seem to want people to be happy when they're on board and everyone is near who they want to be near. I've found easyJet crew just more open to requests and much better at the customer service end of things.
Ryanair is an unhappy airline. There's never a nice atmosphere you get with other carriers, or fun banter with the passengers and crew. It's just, "Look, we're knackered, pissed off, hate our jobs, just give me the right change and let me get on to the next one." Compare that to KLM: the crew joke with you, talk, have a laugh, build rapport, want you to have a good flight.
Flying is a stressful experience, especially given you have to be compliant to every request aimed at you at all times or else you'll be in trouble. If you can have a bit of fun, or overhear a fun conversation between cabin crew, that's great, it makes it so much nicer.
easyJet are great: they do what it says on the tin, basically. Their ground-handling staff are good in all areas I've had experience in. The cabin crew are usually really on the ball and friendly, and they really seem to want people to be happy when they're on board and everyone is near who they want to be near. I've found easyJet crew just more open to requests and much better at the customer service end of things.
Ryanair is an unhappy airline. There's never a nice atmosphere you get with other carriers, or fun banter with the passengers and crew. It's just, "Look, we're knackered, pissed off, hate our jobs, just give me the right change and let me get on to the next one." Compare that to KLM: the crew joke with you, talk, have a laugh, build rapport, want you to have a good flight.
Flying is a stressful experience, especially given you have to be compliant to every request aimed at you at all times or else you'll be in trouble. If you can have a bit of fun, or overhear a fun conversation between cabin crew, that's great, it makes it so much nicer.
I have heard very few complaints about Easyjet from clients in the hotels this Summer but have heard nothing but moans and gripes about Ryanair and people saying they would not fly with them again.
People always seem to complain that once you add all the "hidden charges" up, it's often cheaper to fly with a more "reputable" airline. Sorry but in my experience that's rubbish. The route I fly regularly is nearly always cheaper with Ryanair. It also allows me to travel from an airport nearer to home.
There's occasions when easyjet are slightly cheaper but by the time I've factored in the extra distance travelling to the airport, that saving is wiped out.
Skyscanner.net are good for this, and for me, Ryanair are rarely, if ever, the cheapest when extras are added in. I have the added bonus that, if the plane goes technical, the company I fly with will provide another plane and hotel room if need be, for perhaps £10-20 more return to the basic fare, and I don't need to faff around reducing my luggage to 15kg - I flew with Swiss recently and we could take 23kg ! The flight was 30 pounds cheaper with travel and luggage added in than Ryanair.
My friend recently reached Stansted 2 and a half hours before her flight, and queued for 1 hour and 40 minutes, despite requesting staff to prioritise them, as they were doing with other flights and members of the public. They were told when they finally reached the front of the queue that they'd have to pay £200 extra to fly 12 hours later, when the fault was entirely Ryanair's for not employing enough staff, and indeed, there is and was no incentive for Ryanair to book these people in on time. There's always another gullible mug round the corner.
I haven't flown Ryanair in about 6 years, and I haven't regretted it once.
easyJet are great: they do what it says on the tin, basically. Their ground-handling staff are good in all areas I've had experience in. The cabin crew are usually really on the ball and friendly, and they really seem to want people to be happy when they're on board and everyone is near who they want to be near. I've found easyJet crew just more open to requests and much better at the customer service end of things.
Ryanair is an unhappy airline. There's never a nice atmosphere you get with other carriers, or fun banter with the passengers and crew. It's just, "Look, we're knackered, pissed off, hate our jobs, just give me the right change and let me get on to the next one." Compare that to KLM: the crew joke with you, talk, have a laugh, build rapport, want you to have a good flight.
Flying is a stressful experience, especially given you have to be compliant to every request aimed at you at all times or else you'll be in trouble. If you can have a bit of fun, or overhear a fun conversation between cabin crew, that's great, it makes it so much nicer.
This is why I don't buy the 'get what you pay for' philosophy which many use to support Ryanair. I flew dirt cheap with easyjet and they provided an excellent service, why can't Ryanair do the same?
Very sad to hear that the staff are so downbeat at Ryanair, though if what riceuten says is true, which I am sure it is, its hardly surprising. Is any of that even legal???
they are worse airline ever2 times i have used them once it nearly crashed on landing and the other the plane was so dirty and a lot was broken onboard.
The report itself isn't as bad as the headlines make it sound :
The Dublin-based firm reduced its annual traffic forecast by 500,000 to 81million and lower (sic) its profits expectations to the bottom end of its previous forecast between €570million (£483million) and €600million (£508million). Most analysts had expected the airline to comfortably beat that.
It's not a very well written report, but I think it means they expect a profit of £483 this year. Which is about £6 per passenger. It's the analysts who are at fault for getting their forecasts wrong - which is usually the case in this type of report.
They only have an 'almost perfect' safety record because of serious under-reporting.. :cool:
Are you using some specialised definition of "safety record"? I'd have assumed a plane either landed successfully or it crashed. How do you under-report a plane crash?
The report itself isn't as bad as the headlines make it sound :
It's not a very well written report, but I think it means they expect a profit of £483 this year. Which is about £6 per passenger. It's the analysts who are at fault for getting their forecasts wrong - which is usually the case in this type of report.
Are you using some specialised definition of "safety record"? I'd have assumed a plane either landed successfully or it crashed. How do you under-report a plane crash?
Safety records also record near misses, technical problems, problems where the plane nearly runs out of fuel, or cancellations due to the plane being knackered. Some of these can be attributed to other reasons - 'staff absence' for instance, others can simply not be reported if no-one notices except the pilots (especially if those pilots are self-employed or agency).
If these results were independently recorded and audited, it would be different.
the frill of announcements about how wonderful they are; the frill of a general air of dejectedness and cheap perfurm that pervades the whole aeroplane;
and the frill of having staff who do everything they can to make you feel the pain they have to endure every day working for an airline which doesn't give a toss about them.
Like I said, I've never had an issue with the staff.
Give me basic human courtesy. If you're running a public-facing business, that's what you have a right to expect. You don't get it from Ryanair because their instructions from upper-level management make sure all their staff are to be as heinous as possible.
F*ck Ryanair and their attitudes. You can run a lo-cost business by staff being pleasant, kind, nice, normal, and happy to their fee-paying customers.
And, no, Ryanair never works out cheaper. If something goes wrong, you end up in the wrong airport, no transsport, and hoping your credit limit will get you back to the real world with real transport links.
I suspect it's your attitude that's the issue. I've never ended up in the wrong airport, and I've definitely booked flights that worked out cheaper.
Comments
Managed to navigate their atrocious website OK without being charged any add-ons. Got my bag into the cabin just fine, there was no rush for seats, we took off and landed on time (both ways) and there wasn't a barrage of sales from the crew. Comfy seats with adequate leg-room.
Their drinks and stuff on board is extremely expensive and a no-no. Surely O'Leary can work out that if he reduces the prices on-board, more will buy??
But other than that, no complaints whatsoever. Tidy up your website and reduce on-board prices. Not a lot to ask??
More sales =more stock=more weight=more fuel
There's occasions when easyjet are slightly cheaper but by the time I've factored in the extra distance travelling to the airport, that saving is wiped out.
Ryanair has a really bad reputation and thanks to competition they don't have a monopoly on no frills cheap flights. That is the issue here
encourage me to wish to fly on his airline - no matter how low his fares. However what was of far greater importance that came out in the programme was how Ryanairs a/c carry as low a fuel load as possible to legally conform with company policy. Examples were given where several Ryanair flights having been diverted to alternative airfields had just about sufficient fuel remaining for pilots to divert in the event of bad weather etc but leaving their pilots feeling less than comfortable about the fuel situation in the event of missed approaches and go arounds etc. All in the name of economiising on the costs of carrying extra fuel !
Hardly encouraging for those seeking and expecting the highest degrees of safety when boarding a Ryanair flight !
If Ryanair was still under Tony Ryan it would be non existent as it was failing before O'Leary took over. Stelios was already pushing all these tricks anyway.
I've never understood this either.
For one, surely these charges are better because if you don't need these extras, then you can choose not to have them.
But the second and most important point is that booking a package holiday with Thomsons surely has these so called hidden extras to? Having looked at a package holiday recently with Thomson, you only got 15kgs of luggage free and Thomson takes it upon themselves to add 5kgs extra for each person, so you would need to take that off yourself. They also add a charge for the world care fund which you also need to take off. Then there is the extras that they charge for, extra leg room, different types of room at your hotel, in flight meals, choose your seats (you have to pay for this, but yet in the 10+ years of not paying for it, I can't remember once not being sat with my party), extra seat room, insurance and transfers.
Why is that so different from Ryanair?
Give me basic human courtesy. If you're running a public-facing business, that's what you have a right to expect. You don't get it from Ryanair because their instructions from upper-level management make sure all their staff are to be as heinous as possible.
F*ck Ryanair and their attitudes. You can run a lo-cost business by staff being pleasant, kind, nice, normal, and happy to their fee-paying customers.
And, no, Ryanair never works out cheaper. If something goes wrong, you end up in the wrong airport, no transsport, and hoping your credit limit will get you back to the real world with real transport links.
They only have an 'almost perfect' safety record because of serious under-reporting.. :cool:
No as that would mean job losses, what would be nice is of O'Leary sodded off and sold to someone decent or he saw the light and became a reputable bargain airline that behaved in a decent manner and did not treat his clients like cattle and purely as a cash cow , like if you change a flight and the client cannot access a printer where they are to print the new boarding card which is the airlines fault for changing the flight then don't try and charge them £30 for issuing the replacement.
Cabin staff are often
i) on zero hours contracts, expected to be ready at 10 hours notice
ii) only paid when the plane is moving, not when they are cleaning or preparing the aircraft
iii) have on occasion had to pay their own bed and board abroad
iv) have to pay up to £2000 for their 'training'
v) have to pay for their uniform
vi) often employed in or from countries with a low minimum wage
vii) often paid in sterling and have to bear the conversion charges - Spanish staff are expected to set up a bank account in Gib, for instance.
viii) staff who join a Trade Union are "let go"
Ryanair is an unhappy airline. There's never a nice atmosphere you get with other carriers, or fun banter with the passengers and crew. It's just, "Look, we're knackered, pissed off, hate our jobs, just give me the right change and let me get on to the next one." Compare that to KLM: the crew joke with you, talk, have a laugh, build rapport, want you to have a good flight.
Flying is a stressful experience, especially given you have to be compliant to every request aimed at you at all times or else you'll be in trouble. If you can have a bit of fun, or overhear a fun conversation between cabin crew, that's great, it makes it so much nicer.
I have heard very few complaints about Easyjet from clients in the hotels this Summer but have heard nothing but moans and gripes about Ryanair and people saying they would not fly with them again.
Skyscanner.net are good for this, and for me, Ryanair are rarely, if ever, the cheapest when extras are added in. I have the added bonus that, if the plane goes technical, the company I fly with will provide another plane and hotel room if need be, for perhaps £10-20 more return to the basic fare, and I don't need to faff around reducing my luggage to 15kg - I flew with Swiss recently and we could take 23kg ! The flight was 30 pounds cheaper with travel and luggage added in than Ryanair.
My friend recently reached Stansted 2 and a half hours before her flight, and queued for 1 hour and 40 minutes, despite requesting staff to prioritise them, as they were doing with other flights and members of the public. They were told when they finally reached the front of the queue that they'd have to pay £200 extra to fly 12 hours later, when the fault was entirely Ryanair's for not employing enough staff, and indeed, there is and was no incentive for Ryanair to book these people in on time. There's always another gullible mug round the corner.
I haven't flown Ryanair in about 6 years, and I haven't regretted it once.
Hopefully not for obvious reasons such as unemployment and ruined holidays.
Anyway Ryanair is good for the traveler because it helps keep other airlines prices down.
This is why I don't buy the 'get what you pay for' philosophy which many use to support Ryanair. I flew dirt cheap with easyjet and they provided an excellent service, why can't Ryanair do the same?
Very sad to hear that the staff are so downbeat at Ryanair, though if what riceuten says is true, which I am sure it is, its hardly surprising. Is any of that even legal???
I'm curious how someone could hate a company they have had no dealings with?
It's not a very well written report, but I think it means they expect a profit of £483 this year. Which is about £6 per passenger. It's the analysts who are at fault for getting their forecasts wrong - which is usually the case in this type of report.
Are you using some specialised definition of "safety record"? I'd have assumed a plane either landed successfully or it crashed. How do you under-report a plane crash?
Safety records also record near misses, technical problems, problems where the plane nearly runs out of fuel, or cancellations due to the plane being knackered. Some of these can be attributed to other reasons - 'staff absence' for instance, others can simply not be reported if no-one notices except the pilots (especially if those pilots are self-employed or agency).
If these results were independently recorded and audited, it would be different.
Err..okay?
I've never had an issue with bag weights that wasn't my fault. They clearly state on the website the weight and size of bag they want you to use.
They're the size stated on the website.
Just print at home?
I've never received rude or aggressive service.
I've never bought one of their scratch cards, and they've never pushed me to.
I think you're just making stuff up now.
Like I said, I've never had an issue with the staff.
I suspect it's your attitude that's the issue. I've never ended up in the wrong airport, and I've definitely booked flights that worked out cheaper.
That is the definition of a trolling post.
I don't think anyone is trolling. But which post are you referring to anyway?